Shipping policy
Processing for orders takes 1–5 business days, depending on order volume.
Our domestic shipping typically takes approximately 3–10 business days, while international shipping may take approximately 2–8 weeks, depending on destination. Shipping time estimates do not include Saturdays, Sundays, or holidays. Processing begins the business day after your order is placed.
Shipping fees and applicable taxes will be calculated and added at checkout. A tracking number will be sent to the email address provided at the time of purchase.
LOST OR STOLEN PACKAGES
CHEVEM is not responsible for lost or stolen packages that show confirmed delivery to the shipping address provided at checkout.
Upon request, CHEVEM will provide delivery confirmation details, including:
- Delivery date
- Tracking number
- Shipping carrier information
Customers will need to contact the shipping carrier directly to investigate or file a claim.
INCORRECT SHIPPING INFORMATION
If a package is returned to CHEVEM due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the return shipping cost as well as the cost of reshipping the order.
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Orders may be shipped using USPS, UPS, DHL, or other shipping carriers as needed.
If you experience any issues with your order, please email us with your name and order number at:
Thank you for shopping with CHEVEM