Refund policy

RETURN POLICY

At CHEVEM, we care about your satisfaction and the quality of your experience with our products. Due to the nature of our personal care and haircare products, all sales are final, and we do not accept returns or exchanges once an order has been delivered.

For hygiene and safety reasons, returned personal care products cannot be restocked or resold.

Please review your order carefully before completing your purchase, as orders cannot be canceled, modified, or changed once placed.

DAMAGED, DEFECTIVE, OR MISSING ITEMS

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery at info@chevem.com.

To help us resolve the issue quickly, please include:

• Your order number
• Clear photos of the shipping package
• Clear photos of the damaged or defective item(s)
• If an item is missing, a photo showing everything you received

After review, CHEVE’M may provide a replacement or another appropriate resolution at our discretion.

CONTACT

For customer support, please contact us at:
info@chevem.com

CHEVEM is a brand operated by Flositabio LLC.